Frequently Asked Questions
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How do I book additional research dates?
To book additional research dates to an existing InterVu project, send an email to IVCoordinator@focusvision.com with your InterVu master number in the subje...
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What are the regional blurring rules for InterVu archives?
FocusVision applies blurring to certain research archives based on regional privacy laws. Here’s a breakdown of the most commonly impacted markets: Europe:...
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How does simultaneous translation work with InterVu?
The moderator and respondent will log into the online meeting room normally and conduct the live session in their local/native language. During this process,...
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Are mobile devices / tablets compatible with InterVu?
Respondents are technically able to access the online meeting room to participate in a live session using a compatible mobile device, however we still recomm...
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How do I log in to the FocusVision portal?
Logging In You are able to register and login to the self-service portal via the URL book.focusvision.com. Once you’ve established an account, those same cr...
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How do I order transcripts of my InterVu recordings?
If you need to order transcripts, you can do so at the initial booking stage via our online booking form. This can be found in Step 2 of the booking, selec...
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How do I check respondent testing status?
Both the listed Research Coordinator and Recruiter will have access to monitor respondent testing status via our “Project Central” page. Project Central prov...
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How does the InterVu team interact with recruiters?
Based on the contact information from the booking form, we add your listed recruiter to our system and then send them a set-up email containing all of the ne...
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How do I access my InterVu recordings?
You can access your archived recordings by following the same login information previously used to join the live sessions. The login method and format used f...
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What are the compatible stimuli formats for InterVu?
The table below outlines the various file types that are compatible with InterVu, along with best practices for each. File types are organized by stimuli for...